Terms of Service & Liability Waiver

1. Who we are

Black Orchid Oasis is a private beachfront villa located at Secret Beach, Parcel 8647, San Pedro, Ambergris Caye, Belize, operated by Black Orchid Oasis Ltd (“Black Orchid Oasis,” “we,” “us,” or “the Villa”). By booking a stay, completing our pre-arrival “Curate Your Stay” form, or submitting payment on this website, you (“you,” the “guest”) agree to these Terms on behalf of yourself and every member of your party.

2. Bookings & reservations

Reservations for the villa stay are made through the booking platform on which you reserved (for example, Airbnb) and are subject to that platform’s terms and cancellation policy. This website is used to arrange and pay for pre-arrival food, beverage, and experience orders and to collect arrival details. These Terms supplement, and do not replace, the terms of any booking platform through which the reservation was made.

3. Payments & card on file

Payments on this website are processed securely by Stripe. We do not see or store your full card number. When you submit the Curate Your Stay form:

• Your pre-arrival order total is charged at the time of submission (or, where the order total is $0, a $1.00 USD verification charge is used to confirm and securely store your card).
• A card is saved on file with Stripe to settle onsite incidentals.
• A 24% Villa Operations Fee applies to food, beverage, and special-request orders and covers your dedicated in-villa chef and bartender and island provisioning. This is a service charge, not a tip.
• Belize General Sales Tax (GST) of 12.5% applies where required.
• Additional onsite orders requiring a grocery run are $50 USD per trip.
• Loss of, or damage to, the property or its contents may be charged to the card on file. Replacement costs for the villa’s furnishings are set out in our Furnishings Replacement Schedule, which forms part of these Terms; items not individually listed there are charged at fair market replacement cost. Where a damaged or lost item can only be replaced by purchasing a complete set, or is no longer sold individually, you are responsible for the full cost of the set (or the closest available equivalent), even if only one piece was affected. Normal, reasonable wear is expected and is not charged.
• Any onsite balance is due on your check-out date. If it is not settled at that time, the card on file may be charged the outstanding balance plus a $100 USD late-payment fee.

4. Refunds & cancellations

Because meals and experiences are pre-ordered, provisioned, and prepared specifically for your party, all pre-arrival food, beverage, and experience orders placed on this website are final and non-refundable once submitted, and no substitutions can be made after submission. Cancellation of the villa stay itself is governed by the cancellation policy of the booking platform you reserved through. If you believe you have been charged in error, contact us at the email below and we will review the charge promptly.

5. Pricing

All prices are shown in U.S. Dollars (USD) unless stated otherwise and are exclusive of applicable taxes and the Villa Operations Fee, which are shown before you pay. Prices and menu availability may change from time to time; the price displayed at checkout is the price that applies to your order.

6. Guest responsibilities & conduct

You are responsible for the safety and supervision of every member of your party, including children, at all times. You agree to use the property and its amenities responsibly, to respect quiet hours and local law, and to inform us in advance of any allergies, dietary restrictions, or medical conditions affecting your party.

7. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

8. Limitation of liability

To the fullest extent permitted by law, the Released Parties (defined in Part 2) will not be liable for any indirect, incidental, special, or consequential loss, and our total aggregate liability arising out of or relating to your order or stay will not exceed the amount you paid to us for the order or service giving rise to the claim. Nothing in these Terms excludes any liability that cannot lawfully be excluded.

9. Governing law

These Terms are governed by and construed in accordance with the laws of Belize, and you submit to the jurisdiction of the courts of Belize. If any provision is found unenforceable, the remaining provisions remain in full force and effect.

10. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time you place an order or stay with us applies to that order or stay. The “last updated” date above shows when these Terms were most recently revised.

11. Contact

Questions about these Terms? Contact Black Orchid Oasis Ltd at owner@theblackorchidoasis.com or via WhatsApp at +1 (206) 948-9731.

Assumption of Risk

Staying at and using the villa and its amenities — including the swimming pool, dock, beach, kayaks, paddleboards and other watercraft, water activities, fishing, snorkeling, boat transfers, golf carts, stairs, balconies, fireplaces, and any excursions or services arranged through or recommended by the villa — involves inherent risks, including the risk of property damage, injury, illness, drowning, or death. I understand these risks and voluntarily assume all of them, whether known or unknown, on behalf of myself and every member of my party (including any minors in my care).

Release & Hold Harmless

To the fullest extent permitted by law, I hereby release, waive, discharge, and agree to hold harmless and indemnify Black Orchid Oasis, Black Orchid Oasis Ltd, and their owners, directors, members, employees, caretakers, agents, and contractors (the “Released Parties”) from any and all claims, demands, liabilities, damages, losses, costs, or causes of action of any kind — whether arising from negligence or otherwise — that I or any member of my party may have, arising from or related to: our stay; the use of the property, grounds, dock, beach, and amenities; food and beverages prepared, served, or self-prepared; third-party providers, transportation, and excursions; weather, tides, wildlife, or island conditions; and any interruption to utilities, internet, water, or services inherent to an off-grid location.

Food, Allergies & Health

I am responsible for informing the villa, in advance, of any allergies, dietary restrictions, or medical conditions affecting any member of my party. I assume all risk related to food and beverages consumed during the stay, and I confirm that each guest is medically fit to participate in the activities they choose.

Supervision, Conduct & Damage

I am responsible for the safety and supervision of all members of my party, including children, at all times. I accept responsibility for any loss or damage to the property or its contents caused by my party, and I authorize the villa to recover the cost of such loss or damage — including by charging the card on file — at the amounts set out in the Furnishings Replacement Schedule (or, for items not individually listed, at fair market replacement cost). I understand that where an item can only be replaced by purchasing a complete set, or is no longer sold individually, I am responsible for the full cost of the set (or the closest available equivalent), even if only one piece was affected. I understand that normal, reasonable wear is expected and is not charged.

General

This waiver is binding upon me, my party, and our respective heirs, executors, and representatives. It is governed by the laws of Belize. If any portion is found unenforceable, the remaining provisions remain in full force and effect. This waiver supplements, and does not replace, the terms of any booking platform through which the reservation was made.